Deposit & Final Payment:

Your non-refundable deposit is due now during booking. If not, your arranged appointment is NOT secured. 

 

Deposits and final payments can be sent through:
•Zelle 

•Apple Pay

•PayPal (Friends & Family)

•Cash 

 

Using contact number (443)636-0962 or email address geneticallymaid@yahoo.com

All final payments are due within 24 hours after the responsible client has been notified of completion of service. Any payments after 24 hours is considered late. Late fees are $40.00 each day afterwards. Full debt is due before next pre-scheduled service. 

 

Same Day and/or Squeeze In Booking:
Flat fee of $50.00. 

 

Cleaning Products & Tools:
GMCS bring our own cleaning products and tools. All other supplies such as mops, microfiber towels, products and equipment are fully stocked, changed or cleaned before your service. If you have a surface that requires special products, the business receiving service is required to inform us in advance of the special needs and must provide the product to clean with.  

 

Appointment Reminders:
You will receive a email, text or best contact within 24-48hrs in advance reminding you of your upcoming appointment. A response of YES or NO is required. 

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Sexual Advances: 

Sexual advances including a wide range of verbal and physical conduct is unacceptable, unwanted and unappealing on both parties, the service provider and the client or company (staff, family, friends, associates and customers). If any cleaning staff feels uncomfortable, they have the right to cancel the appointment at any time. Services will be terminated indefinitely. Deposits are non-refundable. 

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Parking:
If your community have parking guidelines (permit parking, garage, guest pass or metered paid parking), please submit parking directions and prices. The client is responsible for any paid parking. This will be added to your final payment. If a guest pass is required, you MUST provide us one. If the guest pass can not be provided, services will be canceled and your non-refundable deposit is at lost and can not be used towards a rescheduled appointment. We ask if available or if the client can accommodate close parking for the cleaners to unload and reload heavy equipment, supplies and tools in their vehicle.

 

Utilities:

Your business MUST have warm to hot running water and electricity for us to service you. The running water source drainage must be unclogged to be able to regularly refreshen necessary cleaning tools and equipment for the detail. Workplace temperature must be tolerable. If not, the cleaner has the right to exit the premises. Your non-refundable deposit can not be used to reschedule, another deposit will be required to rebook. 

 

Promotional Purposes ONLY:
Before and after photos/videos will be captured of most cleaning details conducted and posted on our social media and website platforms. These very same photos/videos will be used for training purposes and consultation examples for our current and new clients who are requesting for similar services (upon request ONLY). All of your personal information will be kept confidential. If you’re not comfortable with before and after photos being captured, please let us know.  

 

Satisfaction:

It is your responsibility to thoroughly inspect the area that was serviced. If for any reason you’re not satisfied with our services, you have 24 hours to address that complaint and request a call back. *Please note: your complaint must follow the provided service description. If your complaint does fit the service description or have not been mention in the initial consultation and factored in the estimate, an additional service fee will be required.  

 

Safety & Disruption Awareness:

Please provide the cleaning schedule to all staff members to assure that our prescheduled cleaning service is not interrupted. Please have your commercial space cleared of all services to avoid your staff/customers/clients from inhaling harsh chemical, possible slips, falls and this will allow the cleaner to clean thoroughly. If there’s any disruptions after the service has started, EACH disruption will be an additional $40.00, so please plan accordingly. 

 

Disruption Examples:

1. Having to change strategies/plan (working around) to achieve our goals.

2. Pausing throughout the service to address questions and concerns.

 

GMCS value our paying clients, but we must stay on schedule to avoid lateness to our next scheduled client. 

Recommendations: 
We recommend additional services to assure we’re applying quality work and acknowledging unseen/underlying issues, future avoidance and most of all a satisfied client. Recommendations given to the client may require an additional fee that will cover the labor, time and supplies. Throughout the process you will be inform of all things that’s can’t be removed from surface after our sincere effort was given. *please note: it’s not our responsibility and we do not have on hand supplies to remove splattered paint, sealant, harsh hair sprays and transferred coloring.
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Limited Responsibilities:

Genetically Maid STRONGLY ENCOURAGE our clients keep all valuables like jewelry, cash, expensive equipments, or any other valuables out of site and properly stored into closets or drawers to avoid it to being misplaced, lost, broken, or thrown to the trash accidentally.

 

We give our sincere effort to place all arrange display items (photo frames, vases,  candles) back how we found it.

 

Genetically Maid are NOT authorized to clean or touch any fragile (wobbling, broken, heavy, cracked) decorative pieces, fragile lighting fixtures, fragile furniture, large TV sets or any electronic installations. 

 

All services highest hand wiping surface is 6ft (arm reach). Surfaces above 6ft will be feathered dust with an extended pole. Standing on furniture is unacceptable. 

Traveling:
GMCS is based in Maryland and service

Baltimore and it’s surrounding counties. From the principal location (office zip code 21090), travels up to 25 minutes is included in your service. Over 25 minutes but under 59 minutes, it’s an additional flat fee of $35.00. This fee will be added to your final payment. For travels at the max of 1hour-1hour and 30minutes, the total service fee must be at a minimum of $400.00. 
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Security & Key Access: 

Please forward any security codes that’s required to enter the premises (alarm system, padlock code, access codes, etc). Copied keys or any sort of access codes given to personnel will only be used at the time of authorization. 

 

If you don’t wish to provide us with a copied key, the designated person that will come to allow GMCS to enter the property must arrive 10-15 minutes prior to service appointment time. This will allow the cleaner to unload and prepare to start service at its exact start time.  

Lockout time start 16 minutes after the pre-scheduled appointment time. Lockout Fee start at $30 and can increase based on how many people who were hired to perform the cleaning project. GMCS staff is not required to wait after 15 minutes. The schedule will determine if there's any flexibility to wait or to return back the same day. The Lockout Fee is due immediately. If you have recurring services, your next appointment is cancelled until your balance is satisfied $0.00. 

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Off Limit Areas:

All personnel/break room, management office space, private suites, merchandise and supply storage areas are NOT included in no service. If you have a desire for these areas to be cleaned, you must request it and additional fees will apply based upon it’s needs. If toiletries are stored in one of the above areas, we seek approval to enter to only grab restocking items. 

 

Bathroom Restock:

Refilling paper towel dispenser, toilet paper holders and soap dispensers is included in every service as long as the supplies are available to restock. The supplies has to be accessible and the supplies are provided by the business that’s receiving service.  

 

Rescheduled & Cancellation:

First Advanced Reschedule Appointment must be canceled/rescheduled before 5pm the day before your appointment. Reschedule appointments must be made within two (2) days but before 5pm and serviced within two (2) weeks. If you have not rescheduled within the first 1st 24 hours, you will receive ONLY 1 (one) reminder to reschedule your appointment. This reminder will give you until 5pm the following/next day to reschedule. Your non-refundable deposit is still valid but ONLY allowed to reschedule 1 time. 

 

Second Reschedule:

Second Advanced Rescheduled Appointment must be rescheduled before 5pm the day before. Rescheduled appointments must be made by the next following day but before 5pm. Half (50%) of the total estimate of service that’s being conducted is due when rebooking and serviced within one (1) week. If you don’t obtain the second reschedule appointment, you can NOT reschedule another appointment. Your deposit is forfeited. 

 

Same Day Cancellation: 

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New Client/One Time Clients: Cancellations requested after 5PM the day before your scheduled cleaning or the same day of your scheduled cleaning will forfeit your non-refundable deposit and can NOT be use for a rescheduled appointment, it will be a complete loss. If the client confirmed the appointment 24-48 hours in advance but an emergency has occurred out of the owners control (power outage, loss of water, fire, natural disasters), GMCS cancellation policy will be waived. This appointment will be rescheduled once the business is back to its normal operations.

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Prescheduled Recurring Clients:  Pre-scheduled appointments and a friendly reminder message in advance of their upcoming appointment. Once the team has arrived and the business is still operating 15 minutes after the pre-scheduled time and we predict that this will interfere with both businesses, this will be an automatic "Same Day Cancellation" and a fee of $50.00. The balance of $50.00 is due immediately. All pre-scheduled appointment are cancelled until the balance has been met at $0.00. If the client confirmed the appointment 24-48 hours in advance but an emergency has occurred out of the owners control ( power outage, loss of water, fire, natural disasters), GMCS cancellation policy will be waived. This appointment will be rescheduled once the business is back to its normal operations. 

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  Advance Cancellation: 

Cancellations requested 2 days or more before your home/business scheduled cleaning will result in a forfeiting your non-refundable and can NOT be used for a rescheduled appointment, it will be a complete loss. 

 

If GMCS is at fault, we will reschedule your appointment at our first availability. Your deposit will go towards your rescheduled appointment and remaining balance.

 

Inclement Weather:

Inclement weather can cause unsafe travels to and/or from work sites. At our earliest convenience, we’ll keep the responsible party updated of any changes via phone call or text message. 

 

Commercial Beauty Industry Clients: 

Loose strands of hair, plaque dried holding spray chemicals and hair coloring transferred stains left on surfaces are not 100% removable. 

All vanity/styling stations must be cleared of all products and tools prior to service.

If the products and tools are not removed prior to service, we’ll be forced to go around to avoid damages. 

Deep cleaning services includes moving and cleaning behind major salon appliances and furniture if it’s bearable. 

If/when a booth becomes empty, GMCS will continue to effectively clean the station as if it was still being rented/used. Your quote will remain the same each service. To prepare for a new renter and upon request, the interior of the empty workstations (cabinets/drawers) can be cleaned with an additional fee.

 

Lateness: 
GMCS- We require a 2-4 hour window frame. (Example: if your appointment is scheduled for 9am, our arrival time is anywhere between 9am-1pm). There’s a possibility for lateness due to unexpected traffic or distance traveled between each client. Also there’s a possibility that the prior client condition may take longer to tackle than expected. A GMCS expert will keep you posted via text message or phone call.

 

Reviews:
We will love to hear from you! Please submit your total experience simply by emailing us at geneticallymaid@yahoo.com. Your opinion matter’s to us.

 

Referrals:

Receive $20.00 off your next service after the referred client completed service. 
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Service Availability
     Sunday-Monday     Commercial Service 

Tuesday-Friday      8:00am-7:00pm.
      Saturday                 Closed.

       Holidays                 Closed. 

After Hours Consultation Required