Yes, deposits are a requirement to secure all appointments. Deposits are due within 24 hours after the “Service Agreement” has been sent via email. Deposits also goes towards the preparation (products/equipment/tools) to successfully complete the detailed job. The deposit fee is a case by case charge of 30% of the total estimate. All deposits are non-refundable. You’re allowed to reschedule once within 2 weeks. After 2 weeks you have forfeited your deposit and a new deposit is required to rebook. If GMCS is at fault, we will reschedule your appointment at our first availability. Your deposit will go towards your rescheduled appointment.

Deposits are sent via Zelle, CashApp or PayPal. Remaining balance is CASH ONLY.

Monday-Thursday 8:00am-7:00pm. Friday 8:00am-4:00pm. Saturday Closed. Sunday Commercial Cleaning ONLY. Closed On Holidays. Please allow up to 24 business hours for a response.

We have 3 types of consultations: Captured detailed videos and photos and texted to (443)636-0962 (FREE). In Person Consultation/Walk-Through ($45.00 fee). FaceTime for our Apple Users (FREE). A GMCS expert will carefully review and send you an estimated quote within 24 business hours. Further questions will be asked if needed and our expert will provided necessary recommendations if needed.

All services has a starting rate. All rates increases based on the service condition/severity level to restore, size and a possible traveling fee over 25 minutes from the principal location (office zip code 21090).

If for any reason you are not satisfied with services you have 24 hours to request a call back. *please note: your complaint must follow the provided service description. If your complaint does fit the service description or have not been mention in our consultation, an additional fee will be required. Broken Or Missing Items: The client has 48 hours to report any broken or missing items.

Children under 18 years must be accompanied by an adult during service.

Appointments must be canceled/rescheduled before 5pm the day before your appointment. Reschedule appointments must be made within two (2) days but before 5pm and serviced within two (2) weeks. If you have not rescheduled within the first 1st 24 hours, you will receive ONLY one (1) reminder to reschedule your appointment. This reminder will give you until 5pm the following/next day to reschedule. Your non-refundable deposit is still valid but ONLY allowed to reschedule 1 time. If you are on a regular routine (weekly, bi-weekly, monthly) schedule and had to reschedule for any reasons, the next following routine appointment will fall back on it's regular routine schedule.

Your home MUST have hot running water and electricity for us to service you. If not, the maid has the right to exit the premises. Your non-refundable deposit can not be used to reschedule, another deposit will be required to rebook.

Yes, we offer same day appointments if time permits. If the same day appointment is available, there’s a convenience fee of $50.00. If not, and you’re still interested in service, we can provide you with our earliest availability that’s fits your schedule. Same day appointments start at 5pm the day before.

From the principal location (office zip code 21090), travels up to 25 minutes is INCLUDED in your service. Between 26-59 minutes, travel duration is an additional flat fee of $35.00. This fee will be added to your final payment. For travels over 1 hour, the TOTAL service must be a minimum estimate of $300.00.

During appointments, please limit conversations and traffic in the working area. Stay in a room separate from the one your cleaner is cleaning. This will allow the cleaner to clean thoroughly without interruptions and maintain 6 feet person to person distance currently recommended by the CDC. EACH disruption will be an additional $20.00, so please plan accordingly. GMCS value our paying clients, but we must stay on schedule to avoid lateness to our next scheduled client. Due to working with harmful chemical agents when ingested, please have your commercial space cleared of all services.

Yes but “If” you own a pet and due to the client must provide their own vacuum cleaner (if necessary) and it must be in clear view for usage. With the exception of a vacuum, we bring our own cleaning tools and supplies. With your health in mind, we make sure that we use your vacuum so that other client’s dust, animal hair, and grime does not find it’s way into your home. All other supplies such as mop heads, cleaning microfiber towels, and dusters are changed, cleaned or disinfected before your house/business cleaning service. If you have a cordless vacuum cleaner, it’s your responsibility to make sure that it’s fully charged before service. If you have a surface in your home/business that requires a specific product recommended by the contractor, you (the client) are responsible for providing the product and must be mention during the consultation.

No. We use our very own Self Maid Product Line (chemical agent) killing 99.9% viruses, bacteria and germs. This will leave your home clean, disinfected, shined and a fresh long lingering scent.

Yes. Pets are apart of the family. During the service, pets must be secured. Not all of our furry friends like the sound of vacuum cleaners or unfamiliar people in their space. If not, your maid has the right to exit the premises and your non-refundable deposit is automatically forfeited and can NOT be applied to another scheduled appointment.

No. If you will like follow-up appointment’s we can provide you with our advance availability based on how often you want GMCS to return. You will have 48 hours to secure the advance appointments. If there’s no reply, that advance appointment is no longer guaranteed and are open for other clients. *If your schedule is limited to or required special times of the day it’s best to take advantage of our advance appointments.

Commercial & Residential

Visit us online, on our home screen at the very bottom "Have any questions?' Call/Text: (443)636-0962. Email: geneticallymaid@yahoo.com. (Please no social media direct messages). Please allow 24 business hours for a response.