Question 1

What’s the deposit and are the deposits refundable?

Accepted Answer

Yes, deposits are a requirement to secure all appointments. Deposits are due within 24 hours after the “Service Agreement” has been sent via email. Deposits also goes towards the preparation (products/equipment/tools) to successfully complete the detailed job. The deposit fee is a case by case charge of 30% of the total estimate. All deposits are non-refundable. You’re allowed to reschedule once within 2 weeks. After 2 weeks you have forfeited your deposit and a new deposit is required to rebook. If GMCS is at fault, we will reschedule your appointment at our first availability. Your deposit will go towards your rescheduled appointment.

Question 2

How do GMCS accept payments?

Accepted Answer

Deposits are sent via Zelle, CashApp or
PayPal. Remaining balance is CASH ONLY.

Question 3

What’s GMCS Hours Of Operation?

Accepted Answer

Monday-Thursday     8:00am-7:00pm.

Friday                             8:00am-4:00pm.

Saturday                           Closed.

Sunday Commercial Cleaning ONLY.
 
Closed On Holidays.
 
Please allow up to 24 business hours for a response.

Question 4

How do GMCS conduct consultations?

Accepted Answer

We have 3 types of consultations:
1. Captured detailed videos and photos and texted to (443)636-0962 (FREE).
2. In Person Consultation/Walk-Through ($45.00 fee).
3. FaceTime for our Apple Users (FREE). 
 
A GMCS expert will carefully review and send you an estimated quote within 24 business hours. Further questions will be asked if needed and our expert will provided necessary recommendations if needed.

Question 5

How much is it to book GMCS?

Accepted Answer

All services has a starting rate. All rates increases based on the service condition/severity level to restore, size and a possible traveling fee over 25 minutes from the principal location (office zip code 21090).

Question 6

What if I’m not satisfied with my service?

Accepted Answer

If for any reason you are not satisfied with services you have 24 hours to request a call back. *please note: your complaint must follow the provided service description. If your complaint does fit the service description or have not been mention in our consultation, an additional fee will be required.
 
Broken Or Missing Items: The client has 48 hours to report any broken or missing items.

Question 7

Can my child(ren) be home by themselves during service?

Accepted Answer

Children under 18 years must be accompanied by an adult during service.

Question 8

What if I have to Cancel/Reschedule?

Accepted Answer

Appointments must be canceled/rescheduled before 5pm the day before your appointment. Reschedule appointments must be made within two (2) days but before 5pm and serviced within two (2) weeks. If you have not rescheduled within the first 1st 24 hours, you will receive ONLY one (1) reminder to reschedule your appointment. This reminder will give you until 5pm the following/next day to reschedule. Your non-refundable deposit is still valid but ONLY allowed to reschedule 1 time.

If you are on a regular routine (weekly, bi-weekly, monthly) schedule and had to reschedule for any reasons, the next following routine appointment will fall back on it's regular routine schedule.

Question 9

Do my utilities have to be on?

Accepted Answer

Your home MUST have hot running water and electricity for us to service you. If not, the maid has the right to exit the premises. Your non-refundable deposit can not be used to reschedule, another deposit will be required to rebook.

Question 10

Do GMCS offer same days/squeeze in appointments?

Accepted Answer

Yes, we offer same day appointments if time permits. If the same day appointment is available, there’s a convenience fee of $50.00. If not, and you’re still interested in service, we can provide you with our earliest availability that’s fits your schedule. Same day appointments start at 5pm the day before.

Question 11

How much is the traveling fee?

Accepted Answer

From the principal location (office zip code 21090), travels up to 25 minutes is INCLUDED in your service. Between 26-59 minutes, travel duration is an additional flat fee of $35.00. This fee will be added to your final payment. For travels over 1 hour, the TOTAL service must be a minimum estimate of $300.00.

Question 12

Can I be home during the service?

Accepted Answer

During appointments, please limit conversations and traffic in the working area. Stay in a room separate from the one your cleaner is cleaning. This will allow the cleaner to clean thoroughly without interruptions and maintain 6 feet person to person distance currently recommended by the CDC. EACH disruption will be an additional $20.00, so please plan accordingly. GMCS value our paying clients, but we must stay on schedule to avoid lateness to our next scheduled client. Due to working with harmful chemical agents when ingested, please have your commercial space cleared of all services.

Question 13

Do GMCS bring their own supplies?

Accepted Answer

Yes but “If” you own a pet and due to the client must provide their own vacuum cleaner (if necessary) and it must be in clear view for usage. With the exception of a vacuum, we bring our own cleaning tools and supplies. With your health in mind, we make sure that we use your vacuum so that other client’s dust, animal hair, and grime does not find it’s way into your home. All other supplies such as mop heads, cleaning microfiber towels, and dusters are changed, cleaned or disinfected before your house/business cleaning service. If you have a cordless vacuum cleaner, it’s your responsibility to make sure that it’s fully charged before service.

If you have a surface in your home/business that requires a specific product recommended by the contractor, you (the client) are responsible for providing the product and must be mention during the consultation.

Question 14

Do GMCS use natural cleaning products?

Accepted Answer

No. We use our very own Self Maid Product Line (chemical agent) killing 99.9% viruses, bacteria and germs. This will leave your home clean, disinfected, shined and a fresh long lingering scent.

Question 15

Do GMCS service residential homes with pets?

Accepted Answer

Yes. Pets are apart of the family. During the service, pets must be secured. Not all of our furry friends like the sound of vacuum cleaners or unfamiliar people in their space. If not, your maid has the right to exit the premises and your non-refundable deposit is automatically forfeited and can NOT be applied to another scheduled appointment.

Question 16

Are we forced to lock into a contract if we want a routine followup cleaning?

Accepted Answer

No. If you will like follow-up appointment’s we can provide you with our advance availability based on how often you want GMCS to return. You will have 48 hours to secure the advance appointments. If there’s no reply, that advance appointment is no longer guaranteed and are open for other clients. *If your schedule is limited to or required special times of the day it’s best to take advantage of our advance appointments.

Question 17

Who do GMCS service?

Accepted Answer

Commercial & Residential

Question 18

How do we contact GMCS for additional questions?

Accepted Answer

Visit us online, on our home screen at the very bottom "Have any questions?'
Call/Text: (443)636-0962.
Email: geneticallymaid@yahoo.com.
(Please no social media direct messages).
Please allow 24 business hours for a response.

Genetically Maid

FAQS

Have any questions?